Frequently Asked Questions

Updated: February 19, 2021

  • West Coast: (800) 700-7680
  • East Coast: (800) 821-1782
  • International: 001-909-466-7680                                                        
  • Fax: (909) 466-7682
  • E-mail: [email protected]

    We Buy Used Tape
    9033 9th Street
    Rancho Cucamonga, California 91730
  • It depends on the sensitivity of your data.
    • Level I  (reuse allowed)
      • Appropriate for individual or business. Data Destruction Certificate provided at no charge
      • Degauss allowable media types before testing and certification
      • Reformat and single pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled
      • This is a green, eco-friendly solution
    • Level II  (reuse allowed)
      • Appropriate for business and individuals desiring a higher level of security. Data Destruction Certificate provided at no charge
      • Compliant for mid-range data sensitivity. Covers many regulatory compliance issues and un-classified data.
      • Degauss allowable media types before testing and certification
      • Reformat and multiple-pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled
      • Low level DoD compliant – 7 pass wipe
      • This is a green, eco-friendly solution
    • Level III – Full Data Eradication and Media Destruction and Disposal (not for reuse)
      • Appropriate for  organizations interested in the ultimate data destruction solution
      • Compliant with all standards and regulations
      • Full degaussing and physical destruction of storage media and hard drives
      • This solution is not as eco-friendly as other solutions – some parts may be recycled – but some may end up in landfills
  • Many factors affect the value of your equipment:
    • Condition – New sealed, new open, refurbished, or Used
    • Age
    • Quantities
    • Brands and Part Numbers
    • Connection type – SATA, SAS, Fibre
    • Size and Capacity
    • Configuration
    • Ship from location

Sorry, we have not yet found a solution for used Video Tapes

  • We have many documents available. You may request any of them:
    • Sample Data Destruction Certificate
    • List of Equipment WTB
    • List of Data Tapes WTB
    • Data Destruction Compliance
    • Data Destruction Methods
    • Ensuring the Secure Destruction of Your Data
    • Onsite Data Destruction
    • Secure Shipping
  • It depends on the type media / equipment
    • Degaussing
      • Degaussers are able to erase because they generate a magnetic field so powerful that it permanently removes the magnetic memory from the iron oxide which removes or randomized the data pattern. 
      • Depending on the type of media, different magnetic field strengths are required to effectively destroy magnetic memory. Modern tapes and hard drives require more magnetic strength. Depending on the type of media your organization uses, we will use the appropriate degausser to get the job done.
      • Hard drives are not reusable after being degaussed. Some media types are reusable after degauss and some are not
      • Data Destruction Certificate provided at no charge
    • Overwrite and Reformat
      • Proprietary and approved software and processes are in place for sure data eradication.
      • Reformat and single as well as multiple pass overwrites of functional servo storage media, hard drives, and other equipment allow secure data destruction and reuse.
      • Non-functional media are degaussed (de-magnetized) and recycled
      • Data Destruction Certificate provided at no charge
    • Please contact us with any data destruction questions and/or requirements.
  • Your Personal Representative is available to answer any questions, provide additional information and assistance, as well as guide you through this process quickly and painlessly. Many documents and processes are available, as well as any custom ROI spreadsheets you may require.
    • Let us do the work!
  • We can easily work within your organization’s legal and other regulatory requirements. All types of documents and agreements are available:
    • LOA  (Letter of Agreement)
    • SOW  (Statement of Work)
    • MNDA  (Mutual Non-Disclosure Agreement)
    • Project Charter/Schedule
    • Purchase Order; Billing
    • Quotes; Estimates
    • Work Orders; Invoicing
  • Various warranties apply with different types of equipment
    • Data Tapes:  90 day money back guarantee; with lifetime warranty against defects
    • Used Equipment:  Guaranteed not DOA; 30 day warranty
    • New Equipment:   Varies depending on the equipment type and manufacturer.
    • Refurbished Equipment:  Varies depending on the equipment type and manufacturer. Normally 30, 60, or 90 day warranty
  • You may purchase as few as one item from us. FREE Shipping does not apply to only one piece.
    • Most times, if we are purchasing items from you, it does not make sense to only purchase one item at a time.

We accept Visa, MasterCard, Discover, American Express, PayPal, and wire transfer.  Please contact us for a Credit Card Authorization form.  You may also contact us for a Credit Application if you wish to obtain Net Terms.

  •  Yes we do. 
    • We will arrange and pay for shipping on any products we are purchasing from any location.
    • For products you may be buying from us, we are able to ship to your freight forwarder within the US; or you may have your freight forwarder pick up the products from our facility. You may also use your DHL, FedEx, or UPS account.
  • We respect your privacy and the security of your data.  We do not sell or loan ANY of your information to anyone or any company.  

Check out our full Privacy Policy here:  https://webuyusedtape.net/privacy-policy/

  • You should receive an email automatically with your tracking information the same day your order ships.   

Please feel free to contact Customer Service at [email protected] with any questions regarding your orders. You may also call Toll Free 800-700-7683  (001-909-466-7680).  Our fax number is 909-466-7682. 

We do the work for you. We stay current on many regulatory agencies’ requirements for secure data destruction. Including, but not limited to Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley Act (SOX), Gramm-Leach-Bliley Act (Financial Services Modernization Act), USA Patriot Act (Bank Security Act), Homeland Security Information Sharing Act (Federal agencies security information), D.o.D. (Department of Defense) standards, National Security Agency (NSA), National Institute of Standards and Technology (NIST) Special Publication Series 800-88, National Industrial Security Program (NISP) Operating Manual (DOD 5220.22-M), Health Information Technology for Economic and Clinical Health (HITECH), Fair and Accurate Credit Transactions Act (FACTA), Identity Theft and Assumption Deterrence Act, FDA Security Regulations (21 C.F.R. part 11), Payment Card Information Security Standard (PCI)

  • We have been in the storage media recycling industry since 1965. DTC Computer Supplies has been incorporated since 1995. And located at the company owned facility in Rancho Cucamonga, CA for over 25 years.

Multiple types of equipment are being used for various types of storage devices. Scanners, chip readers, degaussers, servers, tape drives, proprietary software, etc. Please request a specific breakdown for your specific type of storage media

  • No. We create an offer to purchase your particular list of equipment. We take into account shipping, receiving, data destruction, etc. when making you an offer. The price is the price. We always like to ask the question: “Does your current recycler pay you? Or do you have to pay them?”
  • Within the first 30 days, equipment purchased from our stock does not have a restocking fee. If the equipment was purchased specifically for your order from one of our many vendors there might be a re-stocking fee. You will be aware of this prior to your purchase through the sales process.  
  • We do blind and double-blind drop shipments every day. We do not charge for this service. We have many trusted vendors and customers who rely on our blind shipping processes. We operate with complete anonymity and security to maintain our valued relationships.
  • Yes. Our secure facility has complete video surveillance along with a monitored alarm system.

We have maintained many important relationships over the past 50 years. Our business was built on “BUYING” used products from these businesses. Now those same vendors trust our processes and prefer to purchase new and refurbished products from us. We work very closely with our reseller customers and maintain “their customers as their customers”.

  • Yes, we have not come across a specific type of storage devise we could not eradicate in recent history.
  • Yes, please feel free to request references from your purchasing specialist.
  • Yes, multiple solutions are available
    • On-Site Data Destruction             
    • Physical Storage Media Destruction/Recycling    
    • Data Center Takeout’s
    • Large Equipment Refresh / Removal
  • Yes, we are able to help the VALUE and NON-VALUE media
    • Please get with your Purchasing Specialist for a quote
  • Yes, we several options available when purchasing your equipment.
    • CASH Buyback – we purchase your products for a straight cash buy out. Check, credit card, PayPal – whichever you prefer
    • CREDIT Buyback – we purchase your products for credit on the books, so you may purchase new products:   Data Tape Media & Cleaning Cartridges, Telecom, Phones, Networking Equipment, Servers, Memory, Switches & Cables, Tape Drives, Hard Drives & Disc Arrays, Turtle Cases & Storage Racks, Laser Toner Cartridges & Inkjets, Printers, Fax Machines & Copiers, and many other Office Supplies, Equipment, and Furniture.  By choosing this option, we are able to offer you a substantially higher buyback price.
    • DONATION – you choose the charity of your choice for the CASH value of your products to be donated to.
  • There is not a minimum quantity. The value/offer for the equipment must outweigh the cost of shipping. Most purchases involve larger quantities since we are dealing with data centers and larger companies. Submit your list and let’s see how we can help you.
  • Yes, please request this with your Purchasing Specialist.
  • Purchasing process:
    • Submit your list using the Online Form
    • You will receive an automated email reply right away and your list will be sent one of our Purchasing Specialists
    • Within 24 hours, the Purchasing Specialist will reach out to you if they need additional information in order to get you an offer
    • You should receive an offer or a NO VALUE reply within 48 hours after your Purchasing Specialist has all of the information